Privacy Policy

Protecting your privacy is one of our highest priorities.

We design our Platform with privacy, transparency, and security in mind. We only collect information that is reasonably necessary to operate, improve, and secure our services while providing users with a personalized educational experience.

We do not sell your personal information to third parties.

Depending on how you use the Platform, we may collect different categories of information.

2.1 Information You Provide

You may voluntarily provide information such as:

• Full name
• Email address
• Profile photo
• Country of residence
• Preferred study destination
• Educational background
• Academic qualifications
• English language proficiency
• Work experience
• Uploaded documents
• Application preferences
• Scholarship preferences
• Messages sent through the Platform
• Support requests
• Feedback
• AI chat prompts
• Other information you choose to provide

Providing certain information may be necessary to access specific features.

2.2 Account Information

When creating an account, we may collect:

• Name
• Email address
• Password (stored securely using industry-standard practices)
• Authentication provider
• Account creation date
• Account status
• Login history
• User preferences

If you sign in using third-party authentication providers (such as Google or GitHub), we receive only the information authorized by you and the provider.

2.3 AI Conversations

When you interact with our AI-powered features, we may collect:

• Questions you ask
• Prompts submitted
• AI responses
• Uploaded files
• Context provided during conversations
• Feedback about AI responses

We use this information to:

• Deliver requested AI services.
• Improve response quality.
• Detect abuse and misuse.
• Troubleshoot technical issues.
• Enhance future platform features where permitted by applicable law.

We encourage users not to submit highly sensitive personal information unless necessary for the requested service.

2.4 Device and Technical Information

When you visit the Platform, we may automatically collect technical information, including:

• IP address
• Browser type
• Operating system
• Device type
• Screen resolution
• Language preferences
• Time zone
• Pages visited
• Referring website
• Session duration
• Clickstream data
• Error logs
• Diagnostic information

This information helps us improve platform performance, security, and user experience.

2.5 Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Analyze platform usage.
• Enhance security.
• Prevent fraud.
• Personalize user experience.

Some cookies are essential for the operation of the Platform, while others help us understand how users interact with our services.

You may manage or disable cookies through your browser settings, although doing so may affect certain features of the Platform.

We use your information for purposes including:

• Creating and managing your account.
• Providing AI-powered educational services.
• Delivering personalized recommendations.
• Responding to support requests.
• Improving AI performance.
• Personalizing user experience.
• Processing uploaded documents.
• Maintaining platform security.
• Detecting fraud and abuse.
• Monitoring system performance.
• Developing new features.
• Conducting analytics.
• Communicating important service updates.
• Complying with legal obligations.

We process personal information only when we have a lawful basis to do so, where required by applicable law.

Depending on your location, we may process your information based on one or more of the following legal grounds:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Protection of vital interests.
• Legitimate business interests.
• Other lawful bases recognized under applicable privacy laws.

Where consent is required, you may withdraw it at any time, subject to legal or contractual limitations.

EnrollyAI uses artificial intelligence to assist users with educational guidance, information discovery, and personalized recommendations.

AI-generated responses are intended to support—not replace—human decision-making.

While we continuously improve our AI systems, automated outputs may not always be complete, accurate, or current.

Users should independently verify important information with official institutions before making educational, financial, immigration, or legal decisions.

We do not use automated decision-making to make legally binding decisions about users without appropriate safeguards where required by law.

We may share information only when necessary to operate our services.

This may include trusted service providers such as:

• Cloud hosting providers.
• Database providers.
• Authentication providers.
• Email delivery services.
• Payment processors (if premium services are introduced).
• Analytics providers.
• Security monitoring services.
• Customer support tools.
• AI infrastructure providers.

These providers are authorized to process information only for the purposes of providing services on our behalf and are required to maintain appropriate confidentiality and security measures.

We may also disclose information:

• To comply with applicable laws or legal processes.
• To protect the rights, safety, or property of EnrollyAI or others.
• To investigate fraud, abuse, or security incidents.
• In connection with a merger, acquisition, or sale of assets, subject to applicable legal requirements.

We do not sell your personal information to advertisers or unrelated third parties.

We implement reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our security practices may include:

• Encrypted communications (HTTPS/TLS)
• Access controls
• Authentication mechanisms
• Secure cloud infrastructure
• Regular software updates
• Monitoring for suspicious activity
• Backup and recovery procedures

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and for notifying us promptly if they believe their account has been compromised.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, maintaining security, and enforcing our agreements.

The length of time we retain information depends on factors such as:

• Whether your account remains active.
• The type of information involved.
• Applicable legal and regulatory requirements.
• Security and fraud prevention needs.
• Recordkeeping obligations.

If you request deletion of your account, we will take reasonable steps to delete or anonymize your personal information, unless we are legally required or permitted to retain certain data.

EnrollyAI may use cloud infrastructure and service providers located in multiple countries.

As a result, your personal information may be transferred to, processed in, or stored outside your country of residence.

Where required by applicable law, we implement appropriate safeguards to protect personal information during international transfers, including contractual protections and recognized security practices.

By using the Platform, you acknowledge that your information may be processed in countries with different data protection laws than your own.

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a portable format.
• Lodge a complaint with an appropriate data protection authority.

To exercise these rights, please contact us using the contact information provided below.

For security purposes, we may need to verify your identity before fulfilling your request.

EnrollyAI is not intended for children below the minimum age permitted by applicable law without appropriate parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without the required consent, we will take reasonable steps to delete such information promptly.

Parents or legal guardians who believe that a child has provided personal information may contact us to request its removal.

The Platform may contain links to third-party websites, universities, government agencies, scholarship providers, and other external resources.

These websites operate independently from EnrollyAI and have their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

We may use cookies, analytics tools, and similar technologies to:

• Maintain user sessions.
• Remember preferences.
• Improve website functionality.
• Measure platform performance.
• Understand user behavior.
• Detect technical issues.
• Enhance security.
• Develop new features.

Where required by law, users will be provided with appropriate choices regarding non-essential cookies.

You may also manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the Platform.

We may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws.
• New platform features.
• Technological developments.
• Business operations.
• Security improvements.
• Industry best practices.

When material changes are made, we will update the "Last Updated" date and, where appropriate, notify users through the Platform or other communication channels.

Your continued use of the Platform after changes become effective constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the official contact details provided on the EnrollyAI website.

You may contact us regarding:

• Privacy inquiries
• Data access requests
• Data correction requests
• Account deletion requests
• Security concerns
• Compliance matters
• General privacy questions

We will make reasonable efforts to respond within a reasonable timeframe and in accordance with applicable law.

This Privacy Policy should be read together with our Terms of Use and any additional policies published on the Platform.

If any provision of this Privacy Policy is determined to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

By using EnrollyAI, you acknowledge that you have read, understood, and accepted this Privacy Policy.